Jinhua Shengen Network Technology Co., Ltd.
Email: service@kavorli.com
At Kavorli™, we want every purchase to feel comfortable and worry-free. This Return & Refund Policy explains our process for returns, replacements, and refunds, helping you understand your options if you need assistance with your order.
1. Return Period & Eligibility
We offer a 30-day return window after your order has been delivered. If you are not completely satisfied with your purchase, you may request a return within this period.
To qualify for a return, the item must meet the following requirements:
✔️ The product must be in its original condition
✔️ The item must be unused, unworn, and free from damage
✔️ Original packaging and included accessories must be retained
✔️ Proof of purchase or order information must be provided
Returns that do not meet these conditions may not be accepted.
2. How to Request a Return
To begin the return process, please contact our customer support team:
Email: service@kavorli.com
Please include your order number and a brief explanation of your request so we can assist you efficiently.
Once your return request is reviewed and approved:
✨ Return instructions will be provided
✨ A return shipping method will be arranged when applicable
✨ You will receive guidance on where and how to send your package
Please do not send items back before receiving return approval. Unauthorized returns may not be processed.
3. Damaged, Defective, or Incorrect Items
We carefully inspect every order before shipment, but if your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
To help us resolve the issue quickly, please provide:
📷 Photos or videos showing the problem
📦 Your order details
📝 A description of the issue
Our team will review your request and work with you to provide the best possible solution.
4. Items Not Eligible for Return
Certain products may not qualify for returns, including:
• Personalized or customized items
• Products altered or damaged after delivery
• Items without original packaging or proof of purchase
• Clearance or final sale products
• Gift cards
• Shipping fees paid during checkout
If you are uncertain whether your item can be returned, please contact us before submitting your request.
5. Exchanges
If you would like to replace an item with another product, the easiest solution is:
- Request a return for the original item
- Complete the return process after approval
- Place a new order for the desired replacement product
This helps ensure you receive your preferred item as quickly as possible.
6. European Union 14-Day Right of Withdrawal
For customers located in the European Union, you may cancel or return your order within 14 days after receiving your product, according to applicable consumer protection regulations.
To qualify:
✔️ The item must remain unused and in original condition
✔️ Original packaging and tags must be included
✔️ Proof of purchase is required
This right applies separately from our standard return policy.
7. Refund Process
After your returned item arrives and passes inspection, we will send you a confirmation regarding your refund status.
If your refund is approved:
💳 The refund will be issued to your original payment method
⏳ Please allow up to 10 business days for processing
🏦 Additional processing time may be required by your bank or payment provider
If you have not received your refund after the expected timeframe, please contact us at:
8. Return Shipping Information
Before sending any product back, please contact Kavorli™ customer support to receive return instructions.
A return must be authorized in advance to ensure proper processing.
Return Address:
Jinhua Shengen Network Technology Co., Ltd.
Please contact our support team at service@kavorli.com before shipping any returns.
Thank you for choosing Kavorli™.
We are committed to providing thoughtful products, reliable service, and a smooth shopping experience for every customer.