Return & Refund Policy
This Return & Refund Policy applies to purchases made through Kavorli™. Kavorli™ is owned and operated by Beijing Shoufu Love Quotient Technology Co., Ltd.
No. 2 Yongcheng North Road,
Haidian District, Beijing
Business Identity: Beijing Shoufu Love Quotient Technology Co., Ltd., doing business as Kavorli™, operates this website.
Shop With
Greater Peace
of Mind.
Sometimes a purchase simply doesn't work out. When that happens, we want the next step to be clear and understandable.
This policy explains when a Kavorli™ purchase may qualify for return, how to submit a request, who is responsible for return shipping, and how approved refunds are processed.
Please contact us before sending any merchandise back. Returns sent without authorization or to an incorrect address may not be accepted.
Eligible returns may be requested within 30 calendar days after delivery.
Contact customer support before sending your item anywhere.
Approved refunds are returned to the original payment method.
After the returned item has been received, inspected, and approved.
When Can You Request a Return?
Eligible products may be returned within 30 calendar days after delivery.
Requests submitted after the applicable return period may not qualify for a standard return.
Please keep your order information and packaging until you are satisfied with your purchase, as these details may be needed when a return request is reviewed.
What Qualifies for a Return?
For a standard preference-based return, the product should generally be returned in the condition in which it was received.
Unused and unworn, where applicable
In its original condition
Original tags attached, where applicable
Original packaging included
Receipt, order number, or other proof of purchase
If an item arrived damaged, defective, incorrect, or materially different from its product description, please refer to the Damaged, Defective or Incorrect Items section below rather than treating the request as a standard preference-based return.
How to Start Your Return
Before returning an item, contact Kavorli™ Customer Support so we can review your request and provide the appropriate instructions.
Please include:
- Your order number
- The item you wish to return
- The reason for your return
- Photos or videos when relevant to a damaged, defective, or incorrect-item claim
Do not send merchandise back before receiving return authorization and the applicable return instructions from Kavorli™.
Where Should Returns Be Sent?
Our legal business registration address and the facility designated to receive a particular return may not be the same location.
Once your return request is approved, Kavorli™ Customer Support will provide the appropriate return warehouse address and return instructions for your order.
Sending an item to an unauthorized or incorrect location may delay processing and may prevent us from properly identifying your return.
Who Pays for Return Shipping?
Preference-Based Returns
If you return an eligible item because you changed your mind, selected the wrong item, or no longer want the product, you are responsible for the applicable return shipping cost.
Our Responsibility
If the item arrives damaged, defective, incorrect, or materially different from its product description, Kavorli™ will provide an appropriate replacement, refund, or return solution at no additional cost to you.
Where Kavorli™ determines that a return shipment is required for an eligible product issue, our customer support team will provide the applicable instructions.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery. If something appears damaged, defective, incorrect, or materially different from the product description, contact us promptly so we can review the issue.
Email service@kavorli.com and include your order number.
Provide clear photos or videos when they are reasonably necessary to evaluate the problem.
After review, we will provide an appropriate replacement, refund, or return solution at no additional cost to you when the issue qualifies.
Items That May Not Be Returnable
Certain products may not qualify for a standard preference-based return where returning the item would be inappropriate because of its condition, customization, hygiene considerations, or applicable restrictions.
Custom or personalized products
Products specifically identified as final sale before purchase
Items that cannot reasonably be returned for hygiene or safety reasons after use or opening, where applicable
Items that have been used, altered, damaged after delivery, or returned in a materially different condition for reasons unrelated to a product defect
Contact us at service@kavorli.com before sending anything back. We will review the circumstances of your request.
Need a Different Item?
For preference-based exchanges, the most straightforward approach is generally to request a return for the original eligible item and, once appropriate, place a separate order for the item you prefer.
If you received an incorrect or defective item, contact us first. Those situations are handled separately from ordinary preference-based exchanges.
14-Day Cooling-Off Right
If applicable to your purchase under European Union consumer law, you may have a statutory right to cancel or return an eligible order within 14 days without providing a reason, subject to applicable legal conditions and exceptions.
Where this statutory right applies, it does not reduce any broader return period otherwise available to you under this policy.
Email service@kavorli.com with your order number so we can provide the appropriate return instructions.
When Will You Receive Your Refund?
Once an authorized return has been received, we will inspect the returned item and review its eligibility. We will then notify you of the refund status.
Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.
Your bank, card issuer, or payment provider may require additional time to post the refund to your account after it has been issued.
If the expected processing period has passed and you have not received an approved refund, contact service@kavorli.com with your order information.
Need Help With Your Order?
Tell us what happened and include your order number. Our customer support team will review your request and provide the appropriate next steps.
Clear Policies.
Thoughtful Support.
We want the return and refund process to be understandable before you purchase and accessible if you need assistance afterward.
Kavorli™ is owned and operated by Beijing Shoufu Love Quotient Technology Co., Ltd.
Unit B106, 1st Floor, Building 1, No. 2 Yongcheng North Road, Haidian District, Beijing
Legal Representative / Owner: Chen Lianrong
service@kavorli.com · +86 13868790229 · 24 Hours a Day · 7 Days a Week